Port and Customs
We will be a recognized model of excellence, challenging
traditional boundaries, seizing opportunities, setting
the standard to become a renowned world leader in
providing innovative Customs services. Providing
world class services.
Our mission is to excel in serving Dubai by
delivering Customs services of the highest and uncompromising
quality and value.
ARE COMMITTED to protect Dubais revenue by
going beyond and above assessing and collecting
duties and fees. We will control, regulate and facilitate
the movement of commodities between Dubai and other
nations. We will seek new channel streams of revenues
depending on innovative and creative service endeavours.
ARE COMMITTED to provide the highest quality of
services to our customers. We will exceed our customers
expectations by providing friendly, courteous, knowledgeable
and prompt service in all areas of our operations.
Through system-wide continuous improvement in the
quality of everything we do, we will strengthen
our leadership position. Innovation, technology
and creativity are essential catalysts for our competitive
ARE COMMITTED to emphasise the importance of our
employees by providing an environment where people
realise their full potential, where they feel good
about their work, are challenged and well trained,
and are able to grow both professionally and personally,
thereby maximising their contributions. We seek
productivity through participation, teamwork and
ARE COMMITTED to conduct our operations based on
international provisions implemented by the world
Customs and other international trade communities.
Our conduct accommodates recommendations expressed
by international institutions which have regard
to facilitating legitimate trade. Integrity, competence,
and conformity with international standards characterise
our Customs system.
ARE COMMITTED to endeavour to be a good citizen
at all times by engaging in activities that have
a positive social and economic impact on the communities
in which we work and the world at large.
is no longer a mere collector of duty or inspector
of cargo. Customs has assumed new responsibilities
that are more significant from a traditional perspective.
It has expanded to include the facilitation of trade
while, at the same time, Customs continues to play
a vital role in preventing the entry of goods detrimental
to the United Arab Emirates society. One of the
greatest challenges of Dubai Customs consists in
balancing the facilitation and the need for control.
Function: Regulate the flow of trade into the
Function: Collect revenue.
Function: Generate trade statistics reports and
Function: Regulate imports and exports into and
out of Dubai.
Policy pursued in UAE and particularly in Dubai
has been responsible for elevating Dubai to its
present status of an international trading centre.
The role of Customs now covers economic, social
and statistical areas. Simply stated, Dubai Customs
plays a pivotal role in border protection, trade
administration and revenue collection.
of Customs Duties
Customs is charged with assessing and collecting
duties imposed on imported goods. Dubai levies a
4% duty on all imported goods (50% on alcohol and
100% on Tobacco) unless they are exempted.
of complete information on trade
Section collects and analyses information on trade,
import, import for re-export and export. Trade and
Customs statistics are essential decision-making
tools in order:
to develop trade policies and agreements;
ensure the financial wealth of a country
fund and resource government departments
of public health
This type of function is not related to economic
protection as much as it is to controlling goods
harmful or potentially harmful to the individual
or environment. In fact, strict control is imposed
on foodstuffs, vaccines, medicines, drugs and other
similar goods. Dubai Customs works in close relationship
with Dubai Municipality and Ministry of Health.
or restriction of goods
Dubai Customs is also the first line of defense
against the importation of harmful goods that affect
individual health, coherence of the society and
of regulations to control the flow of foreign trade
The economic role of Customs due to the liberalized
and transparent policy, has raised Dubai to an international
trade hub which now handles 70% of UAE's non-oil
simple and easy customs procedures have facilitated
smooth movements of consignments in and out of the
country, affording international trade remarkable
infrastructure combined with high level transport
and communications facilities and the absence of
sales taxes paved the way for non-oil trade to grow.
of efficient import/export procedures to trade community
The liberal economic policy regarding customs operations
brought about rapid increase in the Emirates development
policy regarding re-export is another factor in
the speedy development achieved by the economy of
Dubai. Traders could import from low price sources
and keep the goods for a period of six months paying
only a deposit of 4% until they find the most profitable
market to re-export their goods. The deposit is
then refunded on producing proof of export.
transshipment facility, that enables traders to
transit their shipments through Dubai without any
hassles, has also helped boost international transactions,
contributing to rapid economic development.
of incentives to investment
One of the major objectives of trade administration
is to ensure that the trade and commerce community
receives the support and is given the advantages
intended by a wide variety of trade policy, legislation
all, the economic policy of keeping tariff rates
at low levels and the setting up of free trade areas
such as free zones and duty-free areas has provided
substantial force to accelerating the pace of growth
of foreign trade as well as industrial development.
policy regarding the issue of industrial licences
to manufacturing industries exempting them from
customs duty, forms another important contributing
factor to the economic role of customs in the development
of trade and commerce.